A strong client experience isn’t just about great photos—it’s about building relationships, trust, and a business that keeps clients coming back year after year. Client loyalty is GOLD for your business!
I recently sat down with my dear friend, Colie James, on the Business-First Creatives Podcast to dive deep into how I’ve crafted a client experience that not only makes life easier for my clients but also creates loyalty, referrals, and a business that feels seamless and sustainable.
All About My Guest Episode: The Business-First Creatives Podcast
Hosted by CRM expert and photographer Colie James, the Business-First Creatives Podcast is all about helping creative entrepreneurs build systems and strategies that create ease and efficiency in their businesses. In fact, Colie set-up my CRM, Dubsado, for me. Colie is a pro at helping photographers streamline their workflows so they can spend less time in the weeds and more time doing what they love.
I was thrilled to join Colie on this episode to talk about how I’ve intentionally crafted a client experience that prioritizes ease, efficiency, and deep client relationships—without sacrificing my time or energy.
In This Episode, We Cover:
- How my client experience has evolved over the years
- The key systems I use to streamline my business and make the experience effortless for my clients
- Why a seamless client experience builds trust and leads to repeat clients and referrals
- How I maintain strong relationships with my clients long after their session
- My best advice for photographers looking to refine their client experience and build lasting client loyalty
Whether you’re looking to improve your workflow, create a stronger connection with your clients, or simply make your business feel more seamless, this episode is full of actionable takeaways to help you build a business that clients can’t stop raving about.
Listen to The Secret to Building Client Loyalty in Your Photography Business
Ready to tune in? Subscribe to the Business-First Creatives Podcast on Apple Podcasts, Spotify, YouTube, or wherever you get your podcasts!
Listen on Apple | Listen on Spotify | Listen on YouTube
Don’t Miss This – The Client Experience Blueprint
Are you ready to revamp or create a kicka** client experience for your photography clients? The Client Experience Blueprint – my signature course – opens for enrollment in March! Get on the waitlist below.
I always LOVE when you share on Instagram that you’re listening to my guest episodes! Don’t forget to tag me @npsphotography, so I can personally thank you for tuning in!
Natasha Sewell is a family and newborn photographer plus a photographer educator and mentor. She captures family’s joyful chaos in the place they are most comfortable – home. Natasha serves Washington, DC and surrounding areas and specializes in maternity, baby, and family photography.
